Refund Policy

At The Bug Bro™, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@thebugbro.com Please note that returns must be approved before being sent back. Once your return request is accepted, we will provide instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, you can always contact us at info@thebugbro.com

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective
• The item is damaged
• You received the wrong item

We will evaluate the issue and do our best to make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Personalized or custom-made products
• Gift cards
• Perishable goods
• Hazardous materials, flammable liquids, or gases

If you have any questions about a specific item, please contact us before placing your order.

Exchanges

The fastest way to exchange an item is to return the original item. Once the return has been approved, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify, the item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@thebugbro.com